Shipping and Delivery Information
Find current information about preparing, dispatching and tracking your Vervegrand order on this page.
Shipping costs and free shipping
- Free shipping is available on retail orders of TRY 1,500 or more.
- For orders below this amount, the applicable shipping fee is shown at checkout based on the delivery address.
- Any campaign-specific or regional exceptions are displayed before you complete your order.
Order preparation and delivery
Orders enter the preparation process after payment is confirmed. Estimated delivery times may vary according to the delivery address, product availability, campaign periods, weekends and public holidays. Once your order has been handed to the carrier, current shipment details are sent by email or SMS.
Tracking your shipment
You can check your order status in the My Orders area of your account. When a tracking number is created, you can follow the latest shipment updates on the carrier tracking page. If you have not received a notification, request assistance through our contact page and include your order number.
Changing the delivery address
Contact customer service before your order is dispatched if you need to change the delivery address. Once a shipment has been handed to the carrier, an address change is subject to the carrier operating conditions and may not always be possible.
Damaged or opened packages
If the packaging is crushed, torn, open or visibly damaged at delivery, inspect it while the courier is present and request a damage report when necessary. Then contact customer service with photographs and your order number.
Wholesale order delivery
Carrier, freight and dispatch terms for B2B and wholesale orders may be arranged separately according to order volume. Review our wholesale page or contact our team to discuss delivery options.
If you have another question about shipping or delivery, visit our Frequently Asked Questions page or contact Vervegrand customer service.