Easy Retail Return & Exchange Policy

Vervegrand - Easy Return & Exchange Policy

 

At Vervegrand, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we are happy to assist you through our easy return process. You can easily create a request for any product returns within the legally specified timeframes by following the steps below.

 

Option 1: Create an Online Return Request (Recommended)

 

For the fastest and easiest method, you can use our online return portal.

  • Step 1: Log In Click on the "Return Request" tab in the main menu or on this page. On the screen that appears, enter the email address you used to place your order.

  • Step 2: Security Verification Log in to the system by entering the one-time secure password sent to your email address in the designated field.

  • Step 3: Select Your Order From the "My Orders" section, choose the product you wish to return and select your reason for the return to proceed.

  • Step 4: Get Your Shipping Code Complete the process by following the on-screen instructions. You can then ship your package by taking note of the unique return shipping code generated for you.

 
Option 2: Request a Return via WhatsApp

 

If you prefer, you can also easily initiate your return request by contacting our customer service team via the WhatsApp number below.

Simply inform our team which product you wish to return and the reason for the return. Our team will promptly provide you with your return shipping code.

 

Important Information

 

  • Your refund will be issued to your bank within the legal timeframe following the receipt of the product and verification of its compliance with our return conditions.

  • For any further questions about our return and exchange process, please visit our "Frequently Asked Questions" page or get in touch with us through our "Contact Us" page.