Frequently Asked Questions
You can find all the details you're looking for about your Vervegrand shopping experience, wholesale purchases, and our partnership models below. If you need further assistance, you can contact us via our contact page.
When will my order be shipped?
After your orders are confirmed, they are typically prepared and delivered to cargo within 1-3 business days. This period may vary during campaign or peak seasons.
How can I track my shipment?
When your order is handed over to the cargo company, you will be sent a tracking number via email and SMS. With this number, you can track the real-time status of your package through the cargo company's website.
How are your patterns, what size standards do you use?
Our products are not designed according to the traditional "oversize" concept, but are directly manufactured to comply with European (UK) plus-size standards. To find your perfect size, please consult our detailed size chart available on the product pages.
Can I return or exchange the product I purchased?
You can request a return or exchange within 14 days from the date you receive your order. For the process to be approved, the products must be unused, with their tags on, and in a resalable condition.
Who is responsible for shipping costs in return and exchange processes?
In cases such as incorrect or defective product delivery, all shipping costs are borne by our company. In return and exchange transactions due to issues like unsuitable size or change of mind, the shipping fee is borne by the buyer.
Can I buy products in bulk?
Yes, we have a wholesale option for our corporate clients and boutiques. For wholesale pricing, minimum order quantities, and catalogue details, please contact us through our B2B communication channels.
Do you offer XML reseller services?
Yes, we offer XML dealership services for you to sell through marketplaces and your own e-commerce website.
How do the XML and dropshipping operation processes work?
Thanks to our special infrastructure, stock and price information is instantly synchronized with your system. In this model, there is no need for any physical storage or logistics management on the dealer's side; orders are processed and shipped directly from our main stock. You can contact our corporate team for application requirements.
