Cancellation & Return Conditions

WHOLESALE | CANCELLATION AND RETURN TERMS

 

General Information

UNIQ STORE ELECTRONICS RETAIL AND TRADE A.Ş. as our online wholesale sales platform (www.vervegrand.comAll purchases made through this platform are subject to the regulations governing trade between merchants. Therefore, the "right of withdrawal" as stipulated in Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, which applies to retail (B2C) sales, is not valid for commercial transactions on this platform.

All cancellation and return processes, you have accepted Online Wholesale Dealership Membership Agreement and Online Wholesale Goods Sales Framework Agreement It is carried out in accordance with its provisions.

1. ORDER CANCELLATION

The orders you have placed are quickly included in the billing and shipping process after payment approval is received. Therefore, order cancellation is only possible for your order... "not yet shipped" if possible.

  • Cancellation Request: To cancel your order, immediately with your order number canbakirtel@uniqstore.com.tr our email address or 0532 366 12 07 You need to contact us from the numbered phone.

  • Approval Status: Your request is being reviewed by our team. If your order has already started to be prepared in our warehouse or has been handed over to the shipping company, the cancellation process cannot be performed.

2. RETURN CONDITIONS

In commercial sales, "arbitrary returns" (due to reasons such as dislike, withdrawal, placing an incorrect order, etc.) are not accepted. Return processes can only be carried out in the following cases and if the specified procedures are followed:

  • Shipment of Damaged or Defective Products

  • Sending a Product Different from the Ordered One

Return Procedure:

A) Actions to Be Taken at the Time of Delivery (Damaged Cargo)

ALICI is responsible for checking the cargo package in front of the cargo officer upon receiving the order. If any crushing, tearing, wetness, or obvious damage is detected on the cargo package:

  1. From the cargo officer, make sure to "Damage Assessment Report" Request its arrangement.

  2. After arranging the minutes, the package do not accept under any circumstances and return it to the cargo officer.

  3. The situation, along with the minutes visual, on the same day canbakirtel@uniqstore.com.tr to the email address or 0532 366 12 07 Please notify from the numbered phone.

Return requests for damaged packages that do not have a Damage Assessment Report and have been accepted as delivered will not be processed.

B) Actions to Take in the Event of a Hidden Defect (Defect Arising from Use)

In the event that a defect (flaw) originating from production is noticed after the product has been delivered:

  1. According to the Turkish Commercial Code, as of the date you received the product 8 (eight) days You need to identify the situation inside.

  2. Detailed photos, videos exposing the defect, along with your order number canbakirtel@uniqstore.com.tr e-mail address or 0532 366 12 07 phone numberPlease provide a written notification.

Requests exceeding the 8-day legal notification period will not be accepted.

Evaluation and Conclusion

The return requests that reach us are reviewed by our team. If your request is approved as a result of the review:

  • Your product exactly change is done.

  • If the product for which the change is to be made is not available in our stocks, the amount you have paid will credit your account (positive balance) It is saved and you can use it on your next order.

It is mandatory to send the products to be returned with their invoice, original box, packaging, and all standard accessories, complete and undamaged. The shipping cost of products sent without the cargo code provided by us will not be accepted.