Cancellation & Return Conditions

WHOLESALE | CANCELLATION AND REFUND CONDITIONS

General Information

UNIQ STORE ELEKTRONIK MAĞAZACILIK VE TIC. A.Ş., our online wholesale platform (www.vervegrand.com) are subject to the provisions of commercial sales between merchants. For this reason, the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts applied to retail (B2C) sales The "right of withdrawal" does not apply to commercial purchases on this platform.

All cancellation and refund processes are subject to your acceptance Online Wholesale Dealership Membership Agreement and Online Wholesale Sales Framework Agreement It is carried out in accordance with the articles.


1. ORDER CANCELLATION

Your orders are quickly included in the invoicing and shipping process after payment confirmation is received. Therefore, order cancellation will only be "Not yet shipped" is possible.

  • Cancellation Request: To cancel your order, we must immediately contact you with your order number. canbakirtel@uniqstore.com.tr from our e-mail address or 0532 366 12 07 You need to contact us at .

  • Approval Status: Your request will be reviewed by our team. If your order has started to be prepared in our warehouse or has been delivered to the cargo company, cancellation cannot be made.


2. RETURN CONDITIONS

In commercial sales, "arbitrary extradition" (dislike, abandonment, etc.) are not accepted. Refunds can only be processed in the following cases:

  • Shipping Damaged or Defective Products

  • Shipping Different Products Than Ordered

Return Procedure

A) Things to Do at the Time of Delivery (Damaged Cargo)

The BUYER is obliged to check the cargo package in front of the cargo officer when receiving the order. If damage is found to the package:

  1. From the cargo officer "Damage Assessment Report" Request regulation.

  2. After preparing the report, the package Never take delivery and return it to the cargo officer.

  3. Please report the situation to us on the same day together with the report image.

Note: Refund requests for damaged packages that do not have a Damage Assessment Report and have been received will not be processed.

B) What to Do in Case of Hidden Defect

In the event of a manufacturing defect that is discovered upon receipt of the product:

  1. In accordance with the Turkish Commercial Code, from the date you receive the product Within 8 (eight) days You must determine the situation and notify us in writing.

  2. Your notification, along with detailed images showing the defect and your order number canbakirtel@uniqstore.com.tr address.

Note: Requests exceeding the 8-day legal notice period will not be accepted.

Evaluation and Conclusion

If your request is approved:

  • Your product is exchanged one-to-one.

  • If the product is out of stock, the price you paid will be sent to your dealer account. Credit (positive balance) It is recorded as.

The products to be returned must be sent completely with their invoice, original packaging and all accessories.